Who we are
This privacy policyexplains how personal information is collected, used and disclosed by ISSGLOBAL, from the company site https://issglobal.com/.
Any sub-sites that are provided to a client with the intent to share data require a mutual Non-Disclosure Agreements or Memorandum of Understanding.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating at the top of this Policy the date it was last updated. If we propose to make any material changes, we will notify you by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this Policy for the latest information on our privacy practices.
WHAT IS PERSONAL INFORMATION?
The term “personal information” means information that specifically identifies an individual (such as your name, user name, address or e-mail address) or information about that individual that is directly linked to personally identifiable information. Personal information does not include “aggregate” information, which is data we collect about the use of the Services or about a group or category of users, from which individual identities or other personal information has been removed. This Privacy Policy in no way restricts or limits our collection and use of aggregate information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Active Collection
We collect information from website visitors who voluntarily provide data when they submit a request for information. Such information may include personal or business information, such as your name or email address. Personal or confidential information can only be collected if you entered or placed such information in the message section of the form.
Passive Collection
When you use the Sites, some information may be automatically collected, such as your Internet Protocol (IP) address, your operating system, the browser type and the address of a referring website. We and our service providers may also collect certain information through the use of cookies, local storage, web beacon, scripts, eTags and other tracking technologies to better inform our engagement efforts with you.
Cookies and local storage are small data files stored on your hard drive to simplify and improve your experience. These may be used for authentication when you are logged into the Sites and to remember some of your personalization preferences. We also use information obtained from cookies to improve the Sites and to make decisions concerning advertising, product offerings and services. Web beacons are small, invisible graphic images that may be used on the Site or in emails relating to the Site to collect certain information and monitor user activity on the Site, such as to count visits, understand usage effectiveness and to tell if an email has been opened and acted upon.
Most web browsers support cookies, and users can control the use of cookies at the individual browser level. Please note that if you choose to disable cookies, it may limit your use of certain features or functions on our Sites.
HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT?
ISSGLOBAL may use your personal or business information for the following business activities and/or needs:
1. Provide theinformation you request, and to process and complete any transactions in connection therewith;
2. To respond to your emails, questions, comments, requests and complaints, and provide customer service and support;
3. Request feedback and to otherwise contact you about your use of the Sites and the Services;
4. To monitor and analyze the Sites and the Services usage and trends, and to personalize and improve the Site, the Services and our users’ experiences on the Site and the Services, and to increase the Site’s and the Services’ functionality and user friendliness;
5. To provide you with news and information about other products and services we offer with your consent;
6. To send you confirmations, updates, security alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, the Site and the Services; and
7. To notify you about important changes to the Sites and the Services.
8. To comply with applicable laws and regulations.
9. To detect and prevent fraud.
WITH WHOM DO WE SHARE PERSONAL INFORMATION?
We share your personal information according to this Privacy Policy, with your consent or as necessary to provide you the services you request, as well as to operate our business. The ways in which we share your personal information are set forth below.
Service Providers: We share your information with third parties such as vendors, consultants, and other service providers who provide services on our behalf or to help with our business activities. Typically, we make these disclosures only when the disclosure is necessary to provide your Services or to conduct a legitimate business activity related to your Services.
Some business customers have purchased Services through our third-party agents or master agents. These agents collect all required customer information necessary to order your Services. They have an ongoing contractual relationship with us and the customers who purchase our Services through their agency. These agents retain access to customer information located on our systems for business purposes related to providing service to the end customer. The privacy policies of these agents or master agents will govern their use of customer information.
Business Transitions: In the event we (or our parent company) enters into a merger, acquisition, or sale of all or a portion of its assets, we may transfer information as part of such transaction. If, as a result of the business transition, this Privacy Policy changes, you can find those changes in the places indicated in the “Changes to this Privacy Policy” section above.
Third-Party Support and Configuring Tools: By collecting and maintaining your information in support software tools, we may use the information you provide to assist you with technical support. The information collected in the support software is available only to authorized personnel for maintaining and supporting your use of our Services. We may also provide customer contact and support pages that you can use to communicate with us about technical support. We use the information provided by you on these pages to support your use of our Services.
Required by Law: We make every reasonable effort to protect customer privacy as described in this Privacy Policy. Nevertheless, we may be required by law to disclose personal information about a customer without his or her consent and without notice in order to comply with lawful requests (such as a subpoena, court order, or search warrant) from government authorities, including requests from national security agencies or law enforcement. We may also disclose personal information without notice if we deem it reasonably necessary to protect our company, customers or third parties from fraud.
MARKETING PREFERENCES
You may sign-up to receive emails, newsletters or other communications from us. If you would like to discontinue receiving this content, you may update your marketing preferences by using the “Update Profile” link found in emails we send to you. Some customers may have access to update their email preferences within their customer portal. Additionally, you may contact us at Compliance@issglobal.comto update your email preferences.
LINKS TO OTHER WEBSITES, SOCIAL MEDIA FEATURES
Links to Other Websites – ISSGLOBAL websites may contain links to other websites. Some of these websites may be co-branded with ISSGLOBAL and may look like part of the ISSGLOBALwebsite, but ISSGLOBALis not responsible for the privacy practices of these other sites. We encourage you to be aware that the Privacy Policy here does not apply when you leave our Services and we recommend that you read the privacy policy of every website that collects personal information about you, whether the site is co-branded with ISSGLOBAL or not.
SECURITY
We take the security of our Customers’ personal information seriously. We follow industry-standard practices to protect your personal information from unauthorized access. However, no system can be guaranteed to be 100% secure. If you have questions about the security of your personal information, or if you have reason to believe that the personal information that we hold about you is no longer secure, please contact us immediately as described in the Privacy Policy.
Web Security: We utilize several encryption methods to ensure that the data you submit on any of the ISSGLOBAL sites is secure. Through this “secure session” information that you input into our online order form will be sent and will arrive privately and unaltered at our server. This security prohibits access to your information by other companies and Internet users.
CHILDREN
We do not knowingly collect personally identifiable information from individuals under 13 years of age. If you are a parent or guardian of such a child and become aware that your child has provided personal information to us, please contact us as described in this Privacy Policy and we will immediately remove any such information.
INTERNATIONAL DATA TRANSFER
ISSGLOBALSolutions, Inc. participates in and has certified compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. ISSGLOBAL is committed to subjecting personal information received from the European Economic Area (EEA), the United Kingdom, and Switzerland, in reliance on each Privacy Shield Framework to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
Under certain conditions, more fully described on the Privacy Shield website here https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
ACCESS TO INFORMATION
If you would like to find out what personal information we have or to update your personal information, or if you would like to delete your information, you may do so by contacting us as described in this Privacy Policy. Note that ISSGLOBAL may not be able to delete certain information if ISSGLOBAL is legally required to retain the information under applicable laws. You may also directly update your information via your ISSGLOBAL-provided web login.
We will correct our records on a going-forward basis when the personal information we have collected about you is inaccurate. Please note we have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers not affiliated with ISSGLOBAL.
Please note that for personal information about you that we have obtained or received for processing on behalf of our Client (controllers who determined the means and purposes of processing) all such requests should be made to Client directly. We will honor and support any instructions they provide us with respect to your personal information.
RETENTION OF INFORMATION
We maintain your personal information in our regular business records while you are a customer of your Services. We may also maintain this information for a period of time after you are no longer a customer if the information is necessary for the purposes for which it was collected or to satisfy our legal requirements and/or obligations. These purposes typically include business, legal, or tax purposes. If there are no pending requests, orders, or court orders for access to this personal information, we may destroy the information once it becomes unnecessary to those purposes for which it was collected.
If you have any questions or concerns regarding this Privacy Policy, please contact our Compliance Officer compliance@issglobal.com You may also write to:
Florida (Headquarters)
ISSGLOBAL Solutions, Inc.
6421 Congress Ave, Suite 201 Boca Raton, FL 33487